Searching is currently broken.

We're aware that most searches result in a 504 Gateway Timeout error.

We are currently working with our host and the phpBB community to find a fix. Follow along, here.

We apologize for the inconvenience this causes many of you, and we will update the thread linked when we have more information.

Thanks,
Plarz

New Site Weirdness

For general questions, rule questions, trade advice, FAQ's, and other assistance-related matters. This forum is for Bartertown related questions/help ONLY.

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gwaddict ( 444 )
Millenium Trader
Posts: 1633
Joined: Sun Aug 31, 2008 5:14 am
Location: Long Beach California USA

Re: New Site Weirdness

Post by gwaddict » Thu Jun 01, 2017 9:51 pm

Sweet. Thanks for the update. Been running into the search error

Operating System: Windows
Browser: Chrome
Private Browsing (Y/N): N
Always / Sometimes: Always
Last edited by gwaddict on Tue Jul 18, 2017 9:26 pm, edited 1 time in total.
Rules
1. I do my best to communicate & ship in a timely matter & expect the same
2. If you or I back out of a trade expect the other to post so in the b/o forum etc, if thats not okay then I am not your man to trade with
3. An offer of "$25" for an item does not include s&h if you are not okay with actual shipping charges from the USPS on top of that then say "$25 incl s&h".. simple enough..
4. Please be polite, leave feedback

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Plarz ( 314 )
The Technomage
Posts: 664
Joined: Tue Sep 25, 2007 3:05 am
Location: Virginia; USA
Contact:

Re: New Site Weirdness

Post by Plarz » Fri Jun 02, 2017 12:30 am

If anyone is having the same 504 error, please post the following information about your device:
Please be clear if a search works with one combination of OS/Browser consistently, but not others.

Operating System:
Browser:
Private Browsing (Y/N):
Always / Sometimes:

Thanks!
MagickalMemories wrote:Please, nobody take this the wrong way when I say... Plarz, I love you.
No, no, guard, turn, parry, dodge, spin and - then - thrust!
Plarzoid.com: A Miniatures Blog
Currently trading with: - | Owed Refs from: - | Owe refs to: -
If I owe you a ref, PM me!

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MagickalMemories ( 750 )
Lord Logorrheic!
Posts: 15243
Joined: Thu Sep 04, 2003 11:38 pm
Location: St. Louis, MO - USA

Re: New Site Weirdness

Post by MagickalMemories » Wed Jun 07, 2017 3:52 am

The BTR forum and Backout forum used to "bump." If you replied to a thread, it would move to the top.
Just had someone update their BTR after THREE years (the guy reached out to him and paid him, out of the blue). When the OP posted in his BTR, it didn't move to the top. I had to look for it.

Can that be returned to the old way?

Eric
Lower rating? You ship first.

Give me a sense of humor Lord. Give me the grace to see a joke.
To get some humor out of life and pass it on to other folk.


I think what this situation needs is some imagination.

"...I'm a nerd, and I'm here tonight to stand up for the rights of other nerds.” – Gilbert Lowell

Want my help with a BTR or backout? All messages sent/posted should be in CHRONOLOGICAL order. Otherwise, I just won't read it.

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Plarz ( 314 )
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Posts: 664
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Re: New Site Weirdness

Post by Plarz » Fri Jun 09, 2017 6:51 pm

MagickalMemories wrote:
Wed Jun 07, 2017 3:52 am
The BTR forum and Backout forum used to "bump." If you replied to a thread, it would move to the top.
Just had someone update their BTR after THREE years (the guy reached out to him and paid him, out of the blue). When the OP posted in his BTR, it didn't move to the top. I had to look for it.

Can that be returned to the old way?

Eric
I'll add this to the list, thanks.
MagickalMemories wrote:Please, nobody take this the wrong way when I say... Plarz, I love you.
No, no, guard, turn, parry, dodge, spin and - then - thrust!
Plarzoid.com: A Miniatures Blog
Currently trading with: - | Owed Refs from: - | Owe refs to: -
If I owe you a ref, PM me!

User avatar
Plarz ( 314 )
The Technomage
Posts: 664
Joined: Tue Sep 25, 2007 3:05 am
Location: Virginia; USA
Contact:

Re: New Site Weirdness

Post by Plarz » Sun Jun 11, 2017 1:14 am

MagickalMemories wrote:
Wed Jun 07, 2017 3:52 am
The BTR forum and Backout forum used to "bump." If you replied to a thread, it would move to the top.
Just had someone update their BTR after THREE years (the guy reached out to him and paid him, out of the blue). When the OP posted in his BTR, it didn't move to the top. I had to look for it.

Can that be returned to the old way?

Eric
Both of those should be using the default last_topic_post_date as the sort method. However, your user global sort method could override that, I think. Anyone else seeing this?
MagickalMemories wrote:Please, nobody take this the wrong way when I say... Plarz, I love you.
No, no, guard, turn, parry, dodge, spin and - then - thrust!
Plarzoid.com: A Miniatures Blog
Currently trading with: - | Owed Refs from: - | Owe refs to: -
If I owe you a ref, PM me!

WhiteShepherd ( 0 )
Trade Novice
Posts: 23
Joined: Sat Aug 24, 2013 4:13 am

Re: New Site Weirdness

Post by WhiteShepherd » Sat Jun 24, 2017 6:18 pm

Any indication when this will be fixed?

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Plarz ( 314 )
The Technomage
Posts: 664
Joined: Tue Sep 25, 2007 3:05 am
Location: Virginia; USA
Contact:

Re: New Site Weirdness

Post by Plarz » Sat Jun 24, 2017 8:28 pm

WhiteShepherd wrote:
Sat Jun 24, 2017 6:18 pm
Any indication when this will be fixed?
tl;dr: We tried all the easy things, but it's a confusing problem and all that's left are the expensive and time-consuming things. Ugh.

Technical explanation:
I've gone back and forth trying things suggested by the phpBB community and support folks. We've determined it's not the database, the search engine or the database indexing. Due to the fact some searches execute as expected (very quickly) and others crash, it's very difficult to understand what's going on because we don't get consistent results. However, that leads us to the logic layer, and we suspect PHP or an algorithm. We also verified it's not due to our forum's size - turns out we're on the small end of the spectrum.

At this point, the only real diagnostic tool left is to clone the server (so we can safely mess with things), hook in a debugger and start troubleshooting from there. The main hurdle with that is finding a way to replicate the forum safely (keeping your personal info protected) with as few changed variables as possible (including hardware specs) without incurring an additional monthly charge from our host.
MagickalMemories wrote:Please, nobody take this the wrong way when I say... Plarz, I love you.
No, no, guard, turn, parry, dodge, spin and - then - thrust!
Plarzoid.com: A Miniatures Blog
Currently trading with: - | Owed Refs from: - | Owe refs to: -
If I owe you a ref, PM me!

User avatar
starslayer ( 540 )
Millenium Trader
Posts: 2318
Joined: Thu Sep 04, 2003 4:27 pm
Location: Pennsylvania,USA

Re: New Site Weirdness

Post by starslayer » Thu Aug 17, 2017 5:27 pm

Search function still not working?

gwaddict ( 444 )
Millenium Trader
Posts: 1633
Joined: Sun Aug 31, 2008 5:14 am
Location: Long Beach California USA

Re: New Site Weirdness

Post by gwaddict » Thu Aug 17, 2017 11:06 pm

It would be killer to have the search function back up to track down potential trades.
Rules
1. I do my best to communicate & ship in a timely matter & expect the same
2. If you or I back out of a trade expect the other to post so in the b/o forum etc, if thats not okay then I am not your man to trade with
3. An offer of "$25" for an item does not include s&h if you are not okay with actual shipping charges from the USPS on top of that then say "$25 incl s&h".. simple enough..
4. Please be polite, leave feedback

User avatar
MagickalMemories ( 750 )
Lord Logorrheic!
Posts: 15243
Joined: Thu Sep 04, 2003 11:38 pm
Location: St. Louis, MO - USA

Re: New Site Weirdness

Post by MagickalMemories » Fri Aug 18, 2017 3:48 am

The main issue (IMO):
The main hurdle with that is finding a way to replicate the forum safely (keeping your personal info protected) with as few changed variables as possible (including hardware specs) without incurring an additional monthly charge from our host.
As a free site, Bartertown is already operating on a budget deficit. I don't really know where we'd come up with the requisite additional funds.

Eric
Lower rating? You ship first.

Give me a sense of humor Lord. Give me the grace to see a joke.
To get some humor out of life and pass it on to other folk.


I think what this situation needs is some imagination.

"...I'm a nerd, and I'm here tonight to stand up for the rights of other nerds.” – Gilbert Lowell

Want my help with a BTR or backout? All messages sent/posted should be in CHRONOLOGICAL order. Otherwise, I just won't read it.

User avatar
pretre ( 978 )
Bartertown Plus Member
Posts: 1324
Joined: Fri Mar 11, 2011 6:46 pm
Location: Camas, WA
Contact:

Re: New Site Weirdness

Post by pretre » Fri Aug 18, 2017 2:21 pm

gwaddict wrote:
Thu Aug 17, 2017 11:06 pm
It would be killer to have the search function back up to track down potential trades.
I use google.com

For example:

'site:bartertown.com potential trades' leads you here.
People who owe me feedback: Aelorien Darkthorn, Arthas367x2, Bigheaddan, ccaine1, clianez2033, Close Seer, echarlie x2, gamma098, greywolf90, hot_boy_ronald, Inigo Montoya, jamshaman, jkilla, keyoftwilight, lafkak, litsnsirn, monroe126, Mournafein, noexit1982, Palados, Pappasa, prkeller, proofyeq, readingrambo, rwphillipsstl, Skuller, steellegioncpt, TheDean, Voodoopainter, xsoulgrinderx x2, weebph, fuzzystrawberry, godswildcard, rawfist, snakezit, thelaric, dagna, callidusx3, ccaine1

Doctrin ( 28 )
Apprentice Trader
Posts: 37
Joined: Fri Mar 05, 2010 11:33 pm
Location: New York

Re: New Site Weirdness

Post by Doctrin » Wed Oct 11, 2017 10:39 pm

Had a similar issue on my forum was able to fix it by increasing the timeout limit. Most BB will have the default set to 30 by increasing it to 180 i was able to fix my issue.
I just seen you tried to increase the limit already, have you tried setting it above 60?
Have you attempted to do a complete re-index? Just make sure to back up all search tables before deleting the old index.

Doctrin ( 28 )
Apprentice Trader
Posts: 37
Joined: Fri Mar 05, 2010 11:33 pm
Location: New York

Re: New Site Weirdness

Post by Doctrin » Wed Oct 11, 2017 11:20 pm

Also just a thought, why not just either remove the search box or the input field instead of having the banner that says its broken or replace that area with coming soon.

User avatar
Plarz ( 314 )
The Technomage
Posts: 664
Joined: Tue Sep 25, 2007 3:05 am
Location: Virginia; USA
Contact:

Re: New Site Weirdness

Post by Plarz » Wed Oct 11, 2017 11:39 pm

Doctrin wrote:
Wed Oct 11, 2017 10:39 pm
Had a similar issue on my forum was able to fix it by increasing the timeout limit. Most BB will have the default set to 30 by increasing it to 180 i was able to fix my issue.
I just seen you tried to increase the limit already, have you tried setting it above 60?
Have you attempted to do a complete re-index? Just make sure to back up all search tables before deleting the old index.
Tried all of that when I worked through the obvious culprits with the phpBB developers. Execution timers are at double or triple the default, and I tried every indexing method supported by phpBB, and I tried re-indexing the database multiple times. If you look at the bottom of the page, you'll notice some stats in very small text - every time a page is loaded, the PHP script and DB are measured - they seem to be operating well under those limits.
Doctrin wrote:
Wed Oct 11, 2017 11:20 pm
Also just a thought, why not just either remove the search box or the input field instead of having the banner that says its broken or replace that area with coming soon.
Because the search works over half the time. Only a few search terms for a few users fail - seems excessive to remove the feature for everyone.
MagickalMemories wrote:Please, nobody take this the wrong way when I say... Plarz, I love you.
No, no, guard, turn, parry, dodge, spin and - then - thrust!
Plarzoid.com: A Miniatures Blog
Currently trading with: - | Owed Refs from: - | Owe refs to: -
If I owe you a ref, PM me!

User avatar
pretre ( 978 )
Bartertown Plus Member
Posts: 1324
Joined: Fri Mar 11, 2011 6:46 pm
Location: Camas, WA
Contact:

Re: New Site Weirdness

Post by pretre » Thu Nov 09, 2017 8:08 pm

Not sure if this is new or just something I never ran into before, but:

"Your message contains 65254 characters.
The maximum number of allowed characters is 60000."
People who owe me feedback: Aelorien Darkthorn, Arthas367x2, Bigheaddan, ccaine1, clianez2033, Close Seer, echarlie x2, gamma098, greywolf90, hot_boy_ronald, Inigo Montoya, jamshaman, jkilla, keyoftwilight, lafkak, litsnsirn, monroe126, Mournafein, noexit1982, Palados, Pappasa, prkeller, proofyeq, readingrambo, rwphillipsstl, Skuller, steellegioncpt, TheDean, Voodoopainter, xsoulgrinderx x2, weebph, fuzzystrawberry, godswildcard, rawfist, snakezit, thelaric, dagna, callidusx3, ccaine1

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