They initially backed out of a deal with me with no word and then agreed to do the deal a second time when I saw them posting the same figures again. I am not sure if they just didn't follow through or what.

I got their figures and they were horribly packed. There was no packing material, some bubble wrap was casually rolled around the game box and when I opened it the game box was ajar. The bubble wrap wasn't even taped to the box. There was nothing to stop the game box from rolling around inside the box they used and the box was large enough that the game box would indeed move as soon as the box was tipped.

The only thing that saved the minis from being broken was the quality of the game manufacturers box and even then one of the larger figures was broken apart. Thankfully all the pieces are there and I can glue it back.

One of the larger figures has a weapon pod that is missing a part that connects it to the main body. I have PMed the original party twice now asking for some indication of whether they have the part with no reply on their end. They have opened and, I assume, read the PMs but have not replied.
I am sending their figures out today but I am curious if people think I should leave negative or neutral feedback.
TIA
Updated with some photos