As someone on 'the inside' I've seen people paid. I've paid people [when I worked in that capacity] and been paid; for lost and/or damaged items.
I always insure packages I ship.
If you drive a brand new car off the lot and get into an accident, do you have insurance?
If no, then you're out the money of the car.
If yes, but don't have enough coverage to pay for the loan, which is more than the value of the car [aka gap insurance], then you're out money for the difference.
The only people I've seen NOT get paid, are people who didn't pack the items right or didn't have their paperwork.
I've received lots of minis over the past 20 years, from Amazon, Ebay and here; that were poorly packed and luckily got through with little or no damage.
Damaged items are the responsibility of the SENDER.
If it's not packaged right, you're at fault.
Like I said, if it's not worth the couple bucks to insure it; then it's not worth your time to bitch about it.
You messed up, bet on nothing happening and something did. [like driving without insurance]
Anytime you ship to any country other than your own, expect things to be difficult at the best.
Items can be delayed. New rules or regulations or fees are in effect. Multitudes of reasons that have nothing to do with your package or what's in it.
I've bought and sold since approximately 1996 using Yahoo and then Ebay and Amazon. Of course, here as well.
Only problems I've had, with international deals, were they were in the UK and were charged a high customs fee, because they, the customs people, decided that package was getting chosen.
I've had 2 people tell me this. One fought it and paid a reduced fee. He's the one that explained to me the 'hit and miss' policy of customs, since he bought many things internationally.
The other went along with it and paid, then wanted me to pay the fee, even though he paid shipping.
The time of packages being handled by hand are long gone. Santa's out-of-work elves, carrying your package on a velvet pillow is no more.
All packages, regardless of the size, are DUMPED on to automated belts. If you've seen the recent escalator problem, where people are piling up on the bottom, that's the speed that packages are moved. And with almost as much finesse. On the 'big' machine, the packages go from 1 belt to another that's moving perpendicular and drops them into a cage.
On the small machine, that handles bigger and/or heavier packages, it gets shoved off the rollers, by a pusher rod, [picture a long hockey blade], with enough force to move 120 pounds.
I hang out at the LGS [local games store] and the local GW store. LGS uses, UPS and USPS. Both have stuff come in damaged. Almost always because it wasn't packed right.
GW exclusively uses FedEx. It's just as bad. Same reason. I saw a stack of White Dwarf magazines, on top of several minis boxes; all in a big box. All of the minis boxes were crushed. And those boxes are packed by GW employees.
Everybody uses the same equipment, because there are only a few manufacturers of sorting machines. If you've seen the videos of Amazon, they use the same but use plastic trays until the items are boxed.
Bottom line, pack it correctly to help make sure it doesn't get damaged. Yes, if the box ends up in the Hudson River, because the plane landed on it or it gets crushed because it got caught on the equipment, the shipper is at fault. But, if the outside of the box is in good shape, any damage is because it wasn't packed right. Outside boxes need to be able to withstand 70 psi. Reusing cheap, thin boxes doesn't work. And that's why your claim doesn't get paid. Cereal boxes are for cereal. Shoe boxes are for shoes. Neither one is for shipping.
Heh, I was called a Grognard.
MY ALWAYS TRADE LIST: Scar Weaver, wmeredith, bloodstrike, tionas, wetstone, Frank Austin, akum, SW-DABOSS, Galador, nahatley, Joeb, Squeakula, mongse, con-fusion, basaint, jugglingfool, IsaiahTheBarbarian, Purple40k, Standard of War, BA-Best .
USPS Postal Inspectors: 1-877-876-2455
USPS complaint center delivery problem, lost mail, track & confirm, etc. 1-800-275-8777