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Re: Does YOUR Chaos codex contain errors?

Posted: Mon Aug 28, 2017 9:14 pm
by MagickalMemories
Yeah...
About that...

Got to gaming on Saturday.
Told my buddy how cool GW was.
Tore open the plastic.
Same. Freaking. Printing.

LOL

I HAVE TWO COPIES OF THE SCREWED UP BOOK!!!!!!!

LOL

I emailed them and asked for another, but asked them to open and examine the book first. Also (again) offered to return the screwed up books (on their dime).

Updates as I get them.
Eric

Re: Does YOUR Chaos codex contain errors?

Posted: Mon Aug 28, 2017 10:00 pm
by MagickalMemories
GW has failed.
I don't blame GW Customer service for this, but I do blame GW.
I received an email:
Hi there Eric,

I'm sorry but I think there may have been a misunderstanding on the problem. There is a known print error on the index, and for that I very much apologize.

This does affect all copies, and while there isn't a general reprint I have provided the correct index here as a PDF you can use for correct referencing.

Additionally, by way of an apology we have issued a Virtual Gift Voucher for half the value of the book (20.00 USD) to you on order <removed by MM>. You should receive a second email with the voucher code shortly.

Again, our apologies for the misunderstanding on your issue, and there is no need to return the extra book Heidi sent you.

Should you have any other questions please let us know, and I hope you have a good afternoon.
VERY unhappy with this. I don't want a $20 credit. I want a correct book, FFS.

Eric

Re: Does YOUR Chaos codex contain errors?

Posted: Mon Aug 28, 2017 11:51 pm
by 3eland
Interesting. As my copy is NOT messed up.

Interesting, interesting, interesting.

Re: Does YOUR Chaos codex contain errors?

Posted: Wed Sep 27, 2017 3:51 am
by MagickalMemories
Having been in repeated email contact with GW Customer service (thank you, 3eland, for the images of YOUR codex). My emails and 3eland's images were forwarded to GW Corporate in the UK. I was informed tonight that he found out there was, indeed, a successful printing as well as the mangled one - he had no idea.
My rep will be requesting a few copies of the book, opening the shrinkwrap, viewing them as needed, and sending me a good one.

This one's been a bit long to resolve, but I'm a patient man, and I understand the need he had for all of the images, etc. I'm really happy with how they've handled it, so far!

Eric

Re: Does YOUR Chaos codex contain errors?

Posted: Wed Sep 27, 2017 4:19 am
by 3eland
It was weird that I and a few others had a copy that was legit and GW was saying there was no other copy that was legit.

Glad they sorted that out LOL

R

Re: Does YOUR Chaos codex contain errors?

Posted: Wed Sep 27, 2017 9:53 pm
by MagickalMemories
What I suspect happen is that the run op copies they sent to the US were hosed, while copies for, at least, Canada were okay. My suspicion is that there were multiple print runs, and only the US one was bad. With you being in Canadia (LOL), yours was a different print run. Same for GWUK, since that's where the ones he's getting are coming from.

Eric

Re: Does YOUR Chaos codex contain errors?

Posted: Wed Sep 27, 2017 11:00 pm
by 3eland
Gotta love Canada!

Re: Does YOUR Chaos codex contain errors?

Posted: Thu Sep 28, 2017 5:04 am
by MagickalMemories
*Canadia