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Can't read PMs

Posted: Tue Jun 20, 2017 5:41 pm
by amrogers3
I get an email notification that I have a PM. When I go into BT to check my PMs, I get an error, "You are not authorised to read private messages that are on hold."

Re: Can't read PMs

Posted: Tue Jun 20, 2017 8:03 pm
by MagickalMemories
Hey. I got your message.
It was your address that I needed, so I'll be able to send out your package.

Try checking to see how many private messages you have in your inbox. It might be that you have hit your limit. In that case, you are going to have to delete some or move them to a different folder.

Eric

Re: Can't read PMs

Posted: Tue Jun 20, 2017 8:33 pm
by Plarz
Checked your permissions & groups, everything seems to be in order.

Another option is that someone sent you a PM, then deleted it after you got the e-mail notification. That error message might be the odd manifestation of such a circumstance.

Re: Can't read PMs

Posted: Tue Jun 20, 2017 8:53 pm
by MagickalMemories
Wasn't that. I sent him a message this morning, but he couldn't read it. He got a message about them being on hold. I am pretty sure that's what happens when your inbox is over full.
I seem to recall that happening to me a timer to in the past.

Eruc

Re: Can't read PMs

Posted: Tue Jun 20, 2017 11:32 pm
by 3eland
MagickalMemories wrote:
Tue Jun 20, 2017 8:53 pm
Wasn't that. I sent him a message this morning, but he couldn't read it. He got a message about them being on hold. I am pretty sure that's what happens when your inbox is over full.
I seem to recall that happening to me a timer to in the past.

Eruc
That's because you hoard. I think there is a TV show that may help you ;)

Re: Can't read PMs

Posted: Wed Jun 21, 2017 12:53 am
by jason1977
3eland wrote:
Tue Jun 20, 2017 11:32 pm
MagickalMemories wrote:
Tue Jun 20, 2017 8:53 pm
Wasn't that. I sent him a message this morning, but he couldn't read it. He got a message about them being on hold. I am pretty sure that's what happens when your inbox is over full.
I seem to recall that happening to me a timer to in the past.

Eruc
That's because you hoard. I think there is a TV show that may help you ;)
3eland saved by spell check.........

Re: Can't read PMs

Posted: Wed Jun 21, 2017 1:10 am
by MagickalMemories
3eland wrote:
Tue Jun 20, 2017 11:32 pm
MagickalMemories wrote:
Tue Jun 20, 2017 8:53 pm
Wasn't that. I sent him a message this morning, but he couldn't read it. He got a message about them being on hold. I am pretty sure that's what happens when your inbox is over full.
I seem to recall that happening to me a timer to in the past.

Eruc
That's because you hoard. I think there is a TV show that may help you ;)
LOL
The fact that I typoed my own name above is why I don't like to Bartertown on my phone. LOL

And It's not hoarding.
It's extreme procrastination.

Eric

Re: Can't read PMs

Posted: Wed Jun 21, 2017 2:15 am
by 3eland
I'm not judging ;)

(I really am though)

Re: Can't read PMs

Posted: Thu Jun 22, 2017 4:53 am
by amrogers3
Hey guys, I tried deleting old PMs. Still getting the same error and I still can't read MM's PMs.

Still getting: "You are not authorised to read private messages that are on hold."

Mailbox says folder is 86% full (650 out of 750 messages stored)

Re: Can't read PMs

Posted: Thu Jun 22, 2017 6:45 am
by MagickalMemories
Can you read other PMs?
Can you read the subject lines?

Eric

Re: Can't read PMs

Posted: Thu Jun 22, 2017 6:50 am
by MagickalMemories
I did a quick Google search.
Is there a Release PMs or Release Messages button?

Eric

Re: Can't read PMs

Posted: Thu Jun 22, 2017 12:52 pm
by amrogers3
I can't read any new PMs. I can read all old PMs though. I don't see a release button.

Can you send me a test message?

Re: Can't read PMs

Posted: Thu Jun 22, 2017 1:18 pm
by 3eland
Sent a test message. Let us know if you got it.

R

Re: Can't read PMs

Posted: Thu Jun 22, 2017 1:23 pm
by amrogers3
Got one from 3eland and one from pretre. Looks like it is now working.

I guess MM's messages from before are lost in the warp forever. :(

Thanks for the help fellas, much appreciated!!

Re: Can't read PMs

Posted: Thu Jun 22, 2017 1:43 pm
by 3eland
Or MM messed up and is blaming "the system". He's not a young chapper like myself anymore.